Legal and Ethical Information

1. Introduction

Welcome to NZ Psychology Clinic. This page outlines our commitment to legal compliance, ethical practices, and client privacy. By engaging with our services, you agree to these terms and conditions outlined in this legal and ethical information.

2. Practitioner Registration and Qualifications

All psychologists at NZ Psychology Clinic are:

• Registered with the New Zealand Psychologists Board.

• Holders of current Annual Practising Certificates.

You can verify registration at Psychologists Board Website.

3. Privacy Policy

We comply with the New Zealand Privacy Act 2020 to ensure your personal information is protected.

• Information Collection: We collect personal details, medical history, and assessment data to provide accurate and effective psychological services.

• Use of Information: Your information is used solely for assessment and treatment purposes and is not shared without your consent, except where legally required (e.g., risk of harm, court orders).

• Data Storage: All information is stored securely, whether in electronic or physical form.

• Client Rights: You have the right to access and correct your information. Contact us for more details.

4. Terms of Service

• Nature of Services: We provide online assessments for ADHD and ASD as well as telepsychology services. These services are not a replacement for medical advice or emergency care.

• Eligibility: Clients must be 18 years or older, or provide parental/guardian consent if under 18.

• Limitations: Online services may have limitations compared to in-person consultations. This will be discussed during initial consultations.

• Cancellations and Refunds: Appointments must be canceled at least 24 hours in advance. Late cancellation fee is 50% of the total fee. This is $750 for assessments.

5. Telepsychology Guidelines

Our telepsychology services adhere to the guidelines set by the New Zealand Psychologists Board, ensuring:

• Confidentiality in virtual sessions.

• Secure video conferencing platforms.

• Ethical and professional delivery of services.

6. Professional Indemnity Insurance

All services provided by NZ Psychology Clinic are covered under professional indemnity insurance, including telepsychology practices.

7. Informed Consent

Before engaging in any service, clients will be provided with an informed consent form detailing:

• The scope of services.

• Any potential risks and limitations.

• How data will be used and stored.

By proceeding with our services, you acknowledge that you understand and accept these terms.

8. Accessibility

We aim to make our services accessible to everyone. If you have specific accessibility needs, please contact us so we can accommodate them effectively.

9. Complaints and Feedback

We value your feedback and take complaints seriously.

• If you have concerns about the service you have been provided, you will be able to direct this to NZ Psychology Clinic through the contact details provided as part of the service.

• You may also lodge a complaint with the New Zealand Psychologists Board if necessary.

10. Disclaimer

The information provided on our website and during consultations is for general guidance only and does not constitute medical advice. Please consult a medical professional for urgent or physical health concerns.

legal and ethical information

Privacy Policy

Introduction

At NZ Psychology Clinic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your information in compliance with the New Zealand Privacy Act 2020 and ethical guidelines for psychological practice.

By accessing our website or engaging our services, you agree to the terms outlined in this Privacy Policy.

What Information We Collect

We may collect the following types of information:

1. Personal Information

• Name, address, phone number, email address, and date of birth.

2. Health Information

• Medical history, psychological assessment data, therapy records, and other health-related information necessary for providing services.

3. Payment Information

• Billing details and payment transaction data for service fees (if applicable).

4. Website Usage Data

• Website interaction data for improving user experience.

How We Use Your Information

We use your information for the following purposes:

• To provide psychological assessments, diagnoses, and therapy services.

• To communicate with you regarding appointments, follow-ups, and updates.

• To comply with legal and regulatory obligations.

• For internal quality improvement and staff training using anonymized data (where applicable).

How We Store and Protect Your Information

We are committed to maintaining the security of your information:

• Storage: Personal and health information is stored securely in encrypted electronic systems and/or locked physical files.

• Retention:

• Client records are kept for 10 years.

• Security Measures: We use industry-standard encryption, firewalls, and secure passwords to protect data.

Sharing Your Information

Your information may be shared only in the following circumstances:

1. With Your Consent

• Sharing with other healthcare providers, schools, or agencies as authorized by you.

2. Without Your Consent

• When required by law (e.g., to prevent harm, comply with a legal order, or fulfill mandatory reporting obligations).

3. Third-Party Services

• Use of secure third-party platforms for telehealth, billing, or data storage that comply with privacy laws.

Your Rights

Under the New Zealand Privacy Act 2020, you have the following rights:

• Access: You can request to view the information we hold about you.

• Correction: You can request corrections to inaccurate or incomplete information.

• Deletion: You can request deletion of your information, except where we are legally required to retain it.

• Complaints: You can raise privacy concerns with us directly or contact the Office of the Privacy Commissioner at privacy.org.nz.

Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience and collect data on how the site is used.

• Cookies may store information such as IP address, browser type, and session details.

• You can disable cookies through your browser settings if you prefer not to share this information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page, and we encourage you to review it periodically.